E-Procurement Systems: Examining the Effect of End-User Satisfaction on Individual Performance

Authors

  • Manal Sharabati Department of Operations and Management Information System,Faculty of Business and Accountancy,University of Malaya, 50603 Kuala Lumpur, Malaysia.
  • Sulaiman Ainin Department of Operations and Management Information System,Faculty of Business and Accountancy,University of Malaya, 50603 Kuala Lumpur, Malaysia.
  • Noor Akma Salleh Department of Operations and Management Information System,Faculty of Business and Accountancy,University of Malaya, 50603 Kuala Lumpur, Malaysia.

DOI:

https://doi.org/10.17722/ijrbt.v5i1.212

Keywords:

E-procurement, User satisfaction, Individual performance

Abstract

End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user’s performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to assessing the impact of three proposed antecedents of end-user satisfaction: professionalism, training and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors professionalism, training and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance.

Published

2014-08-31